This Privacy Policy explains how remi01 collects, uses, stores, shares, and protects the personal data of every member and visitor. We are committed to handling your information with the highest standards of security and transparency.
Summary: remi01 collects personal data solely to operate the platform, process transactions, verify member identity, and improve the gaming experience. We do not sell your personal data to any third party. All data is stored with 256-bit SSL encryption and handled in accordance with internationally recognised data protection principles.
remi01 ("we", "us", "our") operates the online gaming platform accessible at https://remi01.app. In the course of providing our services to members and visitors — including live casino games, sports betting, slot gacor (Indonesia's term for high-payout-rate slot titles), Andar Bahar, Roulette, and related gaming products — we collect and process certain personal data about you.
This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, why we collect it, how we use it, with whom we share it, how long we retain it, and what rights you have in relation to it. This Policy applies to all users of the remi01 platform, whether you are a registered member, a prospective member who has visited our site, or a user of our customer support channels.
By registering a remi01 account or by continuing to use the remi01 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to request account closure.
This Policy should be read alongside the remi01 Terms & Conditions, which govern the broader contractual relationship between you and remi01.
In this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a specific natural person, directly or in combination with other data. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion, or any other form of handling. |
| "Data Controller" | remi01, the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of remi01 under a binding data-processing agreement (e.g., a payment gateway, KYC verification provider, or cloud infrastructure partner). |
| "Member" / "You" | Any individual who has registered a remi01 account or who accesses or uses the remi01 platform in any capacity. |
| "Cookie" | A small text file placed on your device by the remi01 platform to store session or preference information. |
| "KYC" | Know Your Customer — the identity and age verification process remi01 uses to confirm a member's identity before processing certain transactions. |
remi01 collects the following categories of personal data in connection with the operation of the platform:
The majority of your personal data is collected directly when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact customer support, or participate in a promotion on the remi01 platform.
When you browse or interact with the remi01 platform, our servers and analytics tools automatically collect technical and device data including your IP address, browser type, session duration, and in-page navigation behaviour. This data is collected via server logs, cookies, and similar tracking technologies described in Clause 9.
remi01 may receive data about you from third-party partners in limited circumstances, including:
remi01 processes your personal data only where a lawful basis exists. The table below sets out the primary purposes for which we process your data and the legal basis applicable to each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration & account data | Performance of contract |
| Age and identity verification (KYC) | KYC documents, date of birth | Legal obligation; legitimate interest |
| Processing deposits & withdrawals | Financial & transaction data | Performance of contract |
| Fraud prevention and AML compliance | Transaction data, IP address, device data | Legal obligation; legitimate interest |
| Providing gaming and betting services | Gaming activity data | Performance of contract |
| Customer support and dispute resolution | Communications data, account data | Performance of contract; legitimate interest |
| Responsible gaming monitoring | Gaming activity data, session data | Legal obligation; legitimate interest |
| Marketing and promotional communications | Email, phone number, gaming preferences | Consent (opt-in only) |
| Platform analytics and improvement | Technical & device data | Legitimate interest |
| Regulatory and legal compliance | All relevant categories | Legal obligation |
Marketing Communications: remi01 will only send you promotional emails, SMS messages, or WhatsApp notifications if you have expressly opted in to receive them. You may withdraw your marketing consent at any time by contacting our support team or by updating your account notification preferences.
remi01 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the limited circumstances described in this clause.
remi01 engages carefully selected third-party service providers who act as data processors on our behalf. These providers are contractually bound to process your data only on remi01's documented instructions and to maintain appropriate security standards. They include:
remi01 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are legally required to do so — for example, in response to a valid court order, a regulatory investigation, or a statutory anti-money-laundering reporting obligation. We will, where legally permitted, notify you of any such disclosure.
In the event that remi01 undergoes a merger, acquisition, corporate restructuring, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer, and your data will remain protected under terms no less protective than those set out in this Policy.
Beyond the circumstances described above, remi01 will only share your personal data with third parties where you have given your explicit prior consent to that specific disclosure.
remi01 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and registration data | Duration of account + 5 years after closure |
| KYC identity documents | Duration of account + 5 years after closure |
| Financial transaction records | 7 years from transaction date (regulatory requirement) |
| Gaming and betting history | Duration of account + 3 years after closure |
| Customer support communications | 3 years from date of interaction |
| Technical and device logs | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
When the applicable retention period expires, remi01 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.
remi01 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:
Your Responsibility: While remi01 implements robust security measures on the platform side, you are responsible for keeping your login credentials confidential and for ensuring that your device is free from malware. remi01 will never ask for your password via email, live chat, or WhatsApp. If you receive any such request, treat it as suspicious and contact us immediately.
Cookies are small text files stored on your device when you visit the remi01 platform. They enable the platform to recognise your device, maintain your session, remember your preferences, and collect anonymous usage statistics. remi01 also uses similar technologies including local storage and session storage for comparable purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, enable secure access to your account, and ensure the platform functions correctly. These cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your language preferences, display settings, and last-visited game categories to personalise your experience. | Up to 30 days |
| Analytics | Collect anonymised data on platform usage patterns (pages visited, time on site, navigation paths) to help remi01 improve the user experience. | Up to 13 months |
| Security | Detect and prevent fraudulent activity, identify suspicious login patterns, and protect account integrity. | Up to 12 months |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will impair your ability to log in and use the remi01 platform. Disabling functional cookies will prevent the platform from remembering your preferences between sessions.
As a remi01 member, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact remi01 at [email protected] with the subject line "Data Rights Request — [Your Username]".
You may request a copy of the personal data remi01 holds about you, along with information about how it is processed.
If any personal data remi01 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
You may request that remi01 restrict processing of your data in certain circumstances — for example, while the accuracy of the data is being disputed.
Where processing is based on your consent or a contract, you may request your data in a structured, commonly used, machine-readable format.
You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where your specific situation warrants it.
Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe remi01 has not handled your personal data lawfully.
remi01 will respond to all verifiable data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, and you will be informed of any such extension in advance.
The remi01 platform is strictly for adults aged 21 years or older. remi01 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under the age of 21, we will immediately close the account, forfeit any associated balance in accordance with our Terms & Conditions, and securely delete all personal data associated with that account.
If you are a parent or guardian and believe that a minor in your care has registered a remi01 account, please contact our support team immediately at [email protected] or via 24/7 live chat. We will investigate and take prompt action.
The remi01 platform may contain references to or integrations with third-party services — such as game studios, payment providers, and sports data feed providers — whose own privacy practices are governed by their respective privacy policies. remi01 is not responsible for the privacy practices, content, or data-handling procedures of any third party. We encourage you to review the privacy policy of any third-party service you interact with in connection with your remi01 account.
remi01 is an internationally operated platform and your personal data may be transferred to, stored in, or processed in countries other than Indonesia. Where such transfers occur, remi01 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection laws. These safeguards may include contractual data-transfer agreements with our service providers, adequacy decisions, or equivalent protective mechanisms.
By using the remi01 platform, you acknowledge and consent to the transfer of your personal data outside Indonesia where required for the operation of our services, subject always to the security measures described in Clause 8 of this Policy.
remi01 reserves the right to update or modify this Privacy Policy at any time. Where a material change is made — for example, a change to the categories of data we collect, a new sharing arrangement, or a revised legal basis for processing — we will notify you by email at least 7 days before the change takes effect, and we will update the "Last Updated" date at the top of this page. Your continued use of the remi01 platform following the effective date of the revised Policy constitutes your acceptance of the updated terms.
We recommend that you review this Privacy Policy periodically to stay informed about how remi01 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data remi01 holds about you, please reach out through any of the following channels:
remi01's support team includes Indonesian-speaking agents and is available around the clock to assist with any privacy-related queries. Written enquiries will receive an acknowledgement within 48 hours and a substantive response within 30 days.
Data Protection Officer: For formal data protection matters, address your correspondence to the Data Protection Officer at [email protected]. Please include your full name, registered username, and a clear description of your request or concern to help us respond promptly and accurately.
Six principles that guide every data-handling decision we make at remi01.
Every byte of data transmitted between your device and the remi01 platform is encrypted using industry-standard 256-bit SSL/TLS — the same level of protection used by global banking institutions.
remi01 does not sell, rent, or trade your personal information to advertisers or data brokers under any circumstances. Your data is used exclusively to operate and improve our services for you.
remi01 follows the principle of data minimisation — we collect only the personal data that is strictly necessary for the specific purposes described in this Policy. No surplus data is gathered or retained.
Identity documents submitted for KYC verification are stored in an isolated, encrypted environment with access limited to authorised verification personnel only. Documents are never shared beyond the stated verification purpose.
remi01 only sends promotional communications to members who have explicitly opted in. Withdrawing your marketing consent is straightforward and can be done at any time through your account settings or by contacting support.
remi01 does not hold your data indefinitely. Clear retention schedules apply to every category of personal data we process, and data is securely deleted or anonymised as soon as the retention period expires.
Now that you understand how remi01 handles your personal data, explore our full range of games and betting markets with complete confidence. 21+ only.